Support

We answer every message at support@optanapps.com — before or after installing, on the Free plan or Pro. You’ll typically hear back within one business day.

Before you write — quick self-serve

The two most common questions have dedicated pages:

• The gate doesn’t show → Troubleshooting walks the checklist (app save + theme embed save are separate!).
• How do I see the gate again after passing it? → Test your gate — the ?optan_ag_reset=1 trick.

The FAQ covers SEO, performance, GDPR, checkout and bypass questions.

What to include in your email

So we can help in one round-trip:

1. Your store’s .myshopify.com domain (we can’t look anything up without it).
2. What you expected and what happened instead — one or two sentences is plenty.
3. If it’s about the storefront gate: a link to a page where the issue shows, and the name of your published theme.
4. A screenshot if something looks wrong visually.

We never need your password, and we will never ask for one. We also cannot see your shoppers’ data — we don’t collect any.

Feature requests

Missing something? Tell us — targeting rules, languages, integrations: support@optanapps.com with “Feature request” in the subject. The best ideas in the app came from merchants.

Billing questions

Charges appear on your Shopify invoice (how billing works). For anything odd — double charge, trial question, refund — email us and we’ll sort it out with Shopify’s billing system.